Birzeit, Palestine Raise a concern
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Resources

Guides for farmers, forms, our financial reports, and how to tell us when something has gone wrong.

Complaints and concerns

Something wrong? Tell us. We will answer.

Anyone can raise a concern about the committee's work: landowners, farmers, neighbours, contractors, volunteers. You do not need to give your name. Raising a concern will never affect whether or when you receive a service.

You can raise, for example:
  • Damage to olive trees, terraces or walls during ploughing or clearing
  • Unfair treatment or queue-jumping in service requests
  • Poor quality or unfinished work
  • Behaviour of a member, volunteer or contractor
  • Concerns about how money is handled
  • Any safeguarding concern involving a child or vulnerable adult

1 · Choose how to reach us

Online formAny time. Anonymous option.Open form ↓
Phone or WhatsApp[+970 …] — voice notes welcome.
Email[email protected] — read by the focal point only.
In person[Office address] · [Sun–Thu, 9:00–13:00]
Sealed box[Location, e.g. Municipality lobby] · opened weekly by two people.

2 · What happens next

3 daysAcknowledgedYou get a reference number, unless you chose to stay anonymous.
ReviewedBy someone not involvedThe complaints focal point looks into it. Anyone named in the complaint takes no part in the review.
15 daysWritten answerWhat we found and what we will do: repair, redo the work, refund, apology, or a change in how we work.
AppealNot satisfied?Ask within 30 days for review by [the committee chair / an independent reviewer named in the policy].

Safeguarding concerns and serious misconduct are handled the same day and may be referred to the relevant authorities.

Raise a concern online

Only the complaints focal point sees this. See our Privacy Notice.

Guides for farmers

  • Olive-grove calendar for the Birzeit hills
    Ploughing, pruning, fertilising and harvest month by month
    Coming soon
  • Harvest and handling for better olive oil
    Timing, crates not sacks, getting fruit to the press within 48 hours
    Coming soon
  • Repairing dry-stone terrace walls
    Step-by-step with photos
    Coming soon
  • Preparing your plot for the tractor
    Access, marking young trees and walls, what the crew will and will not do
    Coming soon
  • Common olive pests and diseases
    Olive fly, peacock spot, scale: what to look for and when to act
    Coming soon
Terraced hills with villages near Birzeit
Terraced hills north-east of Birzeit. © יעקב, CC0, Wikimedia Commons

Forms

Financial reports

Each month we publish what came in, what went out, and the balance held in the cash box, at Birzeit Municipality and at Birzeit Society, in Arabic and English.

  • September 2026Pending month close

Committee office

[Street / building], Birzeit
Tel. [+970 …] · WhatsApp [+970 …]

Complaints focal point

[Name, role]
[+970 …]

Other useful contacts

Birzeit Municipality: [contact]
Ministry of Agriculture, Ramallah & al-Bireh directorate: [contact]